Terms & Conditions

Terms and conditions for the sale of goods

  1. Prices are subject to alteration without previous notice. Goods and services will be charged at the price last ruling at the date of despatch.
  2. The prices quoted are exclusive of VAT which will be charged at the current applicable rate at the time of despatch.
  3. Terms are 30 days nett from date of invoice. A service charge of 1.5% per month may be charged on accounts which remain unpaid 30 days after the due date.
  4. All carriage, packaging and insurance charges will be invoiced at cost. The purchaser shall be responsible for ensuring the presence at the premises nominated for delivery, of a person authorised to receive and sign for goods.
  5. The risk in goods will pass to the purchaser upon delivery thereof to the premises nominated by the purchaser provided that:
    1. The purchaser shall notify the Company and the carrier by telephone within 24 hours of delivery of any loss, shortage or damage to the goods received. Such notification to be confirmed in each case by letter despatched by first class post not later than the day following delivery.
    2. In the event of non-delivery of the goods, the purchaser shall notify the Company and the carrier of such non-delivery by telephone not later than the fourteenth day after the date of the relevant invoice. Such notification to be confirmed in each case by letter despatched by first class post the same day.

    If the purchaser shall fail to make such notification (whether by reason of his failure to carry out an inspection of the goods, insufficient time, or for any other reason) the Company shall be under no liability whatsoever in respect of any loss, shortage or damage to the goods howsoever occurring and the purchaser shall remain liable to pay the full price and carriage costs for goods so lost, incomplete or damaged.

  6. If the purchaser shall make any default in paying any sum to the Company as and when it becomes due, or if he shall have distress of execution levied on any of his goods or property, or if he shall make or offer to make any arrangement or composition with creditors, or if he shall commit any act of bankruptcy or have a petition presented against him, or if, being a limited company, any resolution or petition to wind up the purchaser (other than for the purpose of reconstruction, or amalgamation without solvency) shall be passed or presented, or if a Receiver shall be appointed over the whole or any part of the Purchaser’s business, all sums owing by the purchaser to the Company become immediately due and payable (plus service charge thereon) and the Company shall have the right forthwith to withhold all further deliveries of goods or to determine any contract then subsisting between the Company and the purchaser. Such determination shall give rise to no liability whatsoever on the Company’s part but shall be without prejudice to the Company’s right to payment in respect of manufacturing or other work already carried out or goods already delivered.
  7. Except as provided in this clause, goods are supplied with the benefit of all conditions and warranties which are implied by statute from time to time, provided that the Company:
    1. Shall not be liable for any consequential damages or expenses or any liability to third parties incurred by the purchaser.
    2. Shall be under no liability whatsoever to the purchaser in respect of any goods sold as “imperfect” or under any similar description. Nothing in the aforesaid proviso shall apply to the terms implied by Section 12 of the Sale of Goods Act 1893 (as amended).
    3. Should equipment fail during the guarantee period, the Company reserve the right to either replace or repair the unit.
    4. If the goods are not used or serviced in accordance with the manufacturer’s instructions, then the guarantee is null and void.
    5. Normal wear and tear on parts such as motor brushes, chucks, bearings, muffles and heating plate are not covered by guarantee unless otherwise stated.
  8. The purchaser shall not be entitled to withhold payment of any sums after they have become due by reason of any right of set off or counter claim which the purchaser may have or allege or for any reason whatsoever.
  9. Save as provided in Clause 7 above, the Company will not accept the return of any goods to it unless such return has received its prior written approval. Subject to the foregoing, goods which are returned for credit owing to error on the part of the purchaser will be credited at 80% of the original invoice price provided that the goods are in perfect condition. If they are not in perfect condition (as to which matter the Company will be the sole judge) they will be credited at their used value.
  10. All drawings, illustrations, descriptions and specifications in the Company’s catalogues, price lists and other advertising material are intended to give no more than a general idea of the goods sold by the Company and such information is not intended to be and shall not be relied upon as giving a precise description of any goods nor as being a representation as to any matter contained therein, nor shall any of it form part of any contract with the purchaser.
  11. Goods which are specially ordered by the Company for a customer are not returnable.
  12. These terms and conditions and the contract in which they are incorporated shall be governed by English Law.
  13. All shortages/damages must be notified by post or fax within 3 days of receipt.
  14. Title of goods to remain the Company’s until fully paid.
  15. All goods for delivery outside the UK will be sold ex works. Skillbond Direct Ltd will arrange carriage and insurances, as Agents.
  16. Please be aware that calls may be monitored for training and quality assurance purposes.

Policy Statement for Waste Electronic and Electrical Equipment

  1. With the introduction of the EU Directive (2002/96/EC) as from January 2007 for Waste Electronic and Electrical Equipment, Skillbond Direct Ltd has outsourced its obligation and joined the Valpak Producer Compliance Scheme.
  2. Skillbond Direct Ltd is currently registered with the Environment Agency as a Producer. Number: WEE/BK0046SY
  3. In accordance with the UK Waste Electronic and Electrical Equipment (WEEE) Regulations, Skillbond Direct Ltd now offers additional customer support in the form of a “Take-Back” Scheme for “end-of-life” dental equipment sold by Skillbond Direct Ltd. To comply, customers will be requested to supply equipment serial numbers to verify authenticity.
  4. The customer, however, is wholly responsible for the “non-profit making” cost incurred for returning/collecting and safe disposal and, where possible, the recycling of equipment defined as “end-of-life” equipment including historic WEEE (prior to 15th August 1995) to Skillbond Direct Ltd, High Wycombe, Bucks, UK. Historic Waste Electrical and Electronic Equipment can only be accepted when sold on a “like-for-like” replacement basis.
  5. Equipment returned to Skillbond Direct Ltd will be disposed of/recycled by Valpak in accordance with these regulations with relevant written documentation.

Metrodent Refund Policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided the following conditions are satisfied:

  • We are notified within 5 working days that you wish to return the goods for refund.
  • That they are in their original saleable condition, and with original packaging.
  • Refunds can only be made to the original card of purchase.

Exceptions to this policy

  • Where goods arrive damaged we must be informed within 24 hours so we are able to make a claim on the carrier.
  • All external packaging must be retained for inspection if required.
  • Goods must be signed for as “Damaged on arrival”.
  • If any of the above are not satisfied we reserve the right to refuse a refund or to make a 30% deduction of the original selling price from the refund.
  • Where goods have been specially bought for you, we reserve the right to refuse a refund.
  • If goods are not returned in a saleable condition we retain the right to refuse a refund, or to make a 30% deduction of the original selling price from the refund.

 

Web Terms and Conditions

Rights, Terms, and Conditions on Use of Website

All of the materials on the Metrodent website, including without limitation all editorial materials, informational text, photographs, illustrations, artwork, graphics, layout, names, logos, trademarks and service marks are the property of Skillbond Direct Limited or its affiliates and licensors and are protected by copyright, trademark and intellectual property laws of the United States and other countries.

All such content may be viewed, printed and downloaded for personal non-commercial use, provided all copyright, trademark and proprietary notices are retained. No material may be captured or otherwise copied, except as required by ordinary browser operation on a single computer monitor. Any reproduction, retransmission, distribution, rebroadcast, and framing or other use on any other website or networked computer is prohibited.

Disclaimers

While Metrodent uses reasonable efforts to provide accurate and up-to-date information on this website, Metrodent makes no warranty or representation as to its accuracy and assumes no duty to update the information.

Use of this website is at the risk of the user. Metrodent assumes no responsibility or liability for damages caused by viruses or otherwise to computer equipment or software resulting from accessing this website from the Internet.

Metrodent and its affiliates specifically disclaim all warranties of any kind, expressed, implied, or otherwise, including without limitation warranties of merchantability, fitness for a particular purpose, or non-infringement. In no event shall Metrodent or its affiliates be liable for damages, including special, incidental, indirect, consequential, loss of use, data, or profits, whether or not advised, and on any theory of liability, arising out of or in connection with use or performance of these website materials.

As a service, this site may provide links to a variety of other Internet resources. However, Metrodent does not intend that such links be referrals, or endorsements of, the linked entities or of the information available on those links. Metrodent will remove any link from the site upon request from the linked entity. This site is not sponsored or associated with any particular linked entity, unless so stated, and only to such extent.

Limitation of Liability

Under no circumstances is Skillbond Direct Limited liable for incidental, consequential, punitive, special, or exemplary damages of any kind. The maximum liability of the company shall be either (a) the replacement of the defective part with shipping paid by company, or (b) a refund (or credit) of any money paid by customer to Skillbond Direct Limited for the defective part.

Any customer complaint must be received in writing by company (“notice”) no later than 72 hours following receipt of the part by customer. In addition, any defective part for which a refund (or credit) or replacement is claimed, must be returned by customer to the company with a shipment date no later than 24 hours following the notice.